Terms & Conditions
PART A: INTRODUCTION
These terms govern the use of brasnthings.com ("this website") and the purchase of any goods from it.
By accessing, using, browsing, registering with, contributing to, or purchasing from any area of the Website, you agree that your access to, use of, and purchase of any goods from the Website is subject to these terms and all applicable laws, and is at your own risk. If you do not agree to these terms in their entirety, you must not use this Website. When purchasing goods from the Website, these Terms and Conditions form a contract between the customer (you) and HBI Holdings Australasia Pty Ltd’s subsidiary Bras N Things Pty Ltd ABN 69 072 187 270 and apply to the ordering, purchase, fulfilment and delivery of goods from the Website. Please read these Terms and Conditions carefully before placing your Order as these Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of goods, including limitations of liability.
We may amend or update these terms and conditions at any time by posting any changes at this Website, without providing notice to you. By continuing to access and use this Website, you will be deemed to have agreed to any changes or updates to these terms. These Terms and Conditions (including where applicable, our Privacy Policy and Returns Policy) set out the entire agreement between you and Bras N Things regarding this Website and any use of it and, to the fullest extent permitted by law, supersedes all prior terms, conditions, warranties and/or representations.
If you do not understand these Terms and Conditions or if you have any questions, please contact our Customer Care Team and a representative will be happy to assist you. The Customer Care Team operates from Monday to Friday (excluding public holidays in Sydney, Australia) from 8.30am until 5.30pm (Australian Eastern Standard/Daylight Savings Time).
The contact phone numbers for our team are:
Callers from Australia: 1800 810 031
Callers from New Zealand: 0800 556 611
Callers located elsewhere: +61 1800 810 031
or contact us via email.
1. DEFINITIONS
The following definitions are used in these Terms and Conditions.
Bras N Things Retail Store means a physical (not online) retail outlet trading under the name Bras N Things and listed as a “Bras N Things Store” at https://www.brasnthings.com/stores/.
Business Day means a weekday in which trading banks are open for the transaction of banking business in Sydney, Australia.
Delivery Address means the address to which the Goods are to be delivered as stated on the electronic Order form on the Website.
Delivery Agent means any nominated third party delivery or shipping company for Bras N Things.
Delivery Fee means the fees charged for the delivery of Goods.
Gift Card means an electronic or physical gift card issued through this Website, https://wwws-au1.givex.com/cws4.0/hanesbrandsaus/ or a hard copy gift card issued through an Australian or New Zealand Bras N Things Retail Store or third party retailer, through the acquisition of which you or a recipient may make non-cash payments for goods from Bras N Things.
Goods means the items offered for sale which are described or displayed on the Website.
GST has the meaning provided by A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Law means any written rule or collection of rules, including, but not limited to any statute, regulation, order or rule, any government ordinance or by-law, any governmental agency's rule, regulation or determination, and any form of custom or policy recognised and enforced by judicial decision.
Order means a request by you to purchase Goods from Bras N Things on the Website.
Personal Information has the meaning as defined under the Privacy Act 1988 (Cth).
Price means:
1. where Australia has been nominated within the delivery address, the purchase price of each Good as specified on the Website in Australian dollars (for the avoidance of doubt, in Australia, the specified price includes GST);
2. where a country other than Australia has been nominated within the delivery address, the purchase price of each Good as specified on the Website in Australian dollars (for the avoidance of doubt, this does not include Australian GST). For the avoidance of doubt, the Price is charged in Australian dollars and is subject to conversion to your local currency by your financial institution and any other Taxes levied by any applicable government authority).
Privacy Policy means the Bras N Things Privacy Policy found on the Website at Privacy Policy.
Returns Policy means the Bras N Things Returns Policy found on the Website at Returns.
Tax means any goods and services tax, value added tax, or other taxes, import fees, duties, tariffs, or other imposts or charges which may be payable in relation to your order.
Terms and Conditions means these terms and conditions governing the Website and any activities and transactions occurring via the Website, including Part B: Terms and Conditions for the Sale of Goods on the Bras N Things Website, Part C: Gift Card Terms and Conditions; Part D: Bras N Things Online Membership & Instore Rewards Program Terms and Conditions; Part E: Terms and Conditions for Submissions and Part F: the general terms of use, as amended from time to time.
we or us or our or Bras N Things means Bras N Things Pty Ltd ABN 69 072 187 270.
Website means www.brasnthings.com
you or your means you as the user of the Website, including as a purchaser of Goods from Bras N Things.
PART B: SPECIFIC TERMS AND CONDITIONS FOR THE SALE OF GOODS ON THE BRAS N THINGS WEBSITE
2. COMPLIANCE WITH TERMS AND CONDITIONS
2.1 You agree to be bound by the Terms and Conditions when you submit an Order.
2.2 Each Order you submit will be a separate and binding agreement between you and Bras N Things with respect to the supply of Goods, in accordance with these Terms and Conditions.
3. PLACING ORDERS FOR GOODS
3.1 You may place an Order through the Website by submitting the electronic Order form on the Website.
3.2 An Order submitted by you in the manner described in clause 3.1 is an offer by you to purchase Goods for the Price (which for the avoidance of doubt, includes GST for deliveries to Australia) plus any Delivery Fee as specified at the time you submit your Order. That offer cannot be withdrawn by you without our prior consent.
3.3 You acknowledge that all Orders through the Website are with respect to Goods intended for non-commercial, personal and domestic use only and quantity restrictions may apply.
3.4 In completing the electronic Order form, you agree to provide complete and accurate information as to your personal details (or those of your nominated recipient for gifts) to enable the processing and delivery of your Order. This information will also be used by the Delivery Agent to fulfil your Order. Bras N Things will not be liable to you for your loss or that of any third party for a delay or failure to process, fulfil or deliver Goods to you (or your nominated recipient) due to inaccurate or incomplete personal details provided in respect of an Order by you. Without limitation, if you provide inaccurate shipping details in an Order, Bras N Things is under no obligation to resend your Order if it is shipped to the address provided in the Order and not subsequently returned to Bras N Things. You agree to obtain consent from the recipient of a gift when providing their personal details to Bras N Things.
3.5 You may Order from Bras N Things if you are aged 18 years or over, have an active email account and a telephone number at which you can be easily contacted.
3.6 You must check your Order carefully prior to submitting your Order with us. Once you submit your Order, cancellations of your Order or changes to the Goods in your Order may only be made by agreement unless otherwise required by law. However, we will allow you to return Goods in accordance with the Returns Policy, including where payment has been made wholly or partly by Gift Card.
3.7 Where you place consecutive or separate Orders for Goods, we cannot consolidate the Orders into one. A separate Delivery Fee (if any) will apply to each Order in accordance with clause 7.
3.8 You will be provided with an automatic Order number upon submission of your Order. The Order number is required when contacting our Customer Care Team.
3.9 In submitting an Order you represent and warrant to Bras N Things that:
1. you are over the age of 18;
2. you have read and agree to these Terms and Conditions; and
3. you have complied with all applicable Laws.
4. ACCEPTANCE AND REJECTION OF ORDERS
4.1 Bras N Things reserves the right to accept or reject your Order for any reason at any time. Without limitation, due to legal and other restrictions applicable for orders placed for international delivery, some of our products may not be available for delivery to certain locations outside Australia. Bras N Things retains the right to determine what it can and cannot deliver to any particular location.
4.2 When we accept an Order, it represents an agreement by Bras N Things to supply you the Goods in accordance with the Order and these Terms and Conditions.
4.3 In the event that we reject an Order under clause 4.1, we will notify you of that rejection and the reason for rejection via email within five (5) Business Days after the placement of the Order wherever possible. Bras N Things will not be liable to you for your loss or that of any third party for the rejection of an Order.
4.4 Where we reject an Order and your payment for the Goods has already been processed, we will refund any money paid to us in respect of that Order and make reasonable endeavours to process the refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Bras N Things is not liable with respect to any loss, damage, cost, expense or injury you or any third party incur as a result of any delay in processing your refund.
4.5 If we are unable to contact you in relation to your Order under these Terms and Conditions using the contact details you provide during the Order process after having made reasonable attempts to contact you, we may reject the Order in accordance with this clause 4.
5. AVAILABILITY OF GOODS
5.1 You acknowledge and agree that from time to time, some Goods on the Website may be out of stock or unavailable and we may not be able to fulfil all or part of your Order. If this occurs, Bras N Things will use reasonable endeavours to contact you within five (5) Business Days to arrange a full or partial refund. We will use reasonable endeavours to process the refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Bras N Things is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.
5.2 We reserve the right to withdraw or suspend any Good displayed on the Website from sale either temporarily or permanently at any time without notice to you. Bras N Things will not be liable to you for any loss you or any third party suffers as a result of a withdrawal or suspension of availability with respect to a particular Good.
5.3 Where your Order is affected by an error on the Website (for example, in relation to a description of Goods, an image, Price or otherwise), we may reject the part of the Order that is the subject of the error in accordance with clause 4. If applicable, Bras N Things will proceed to fulfil the remainder of your Order in accordance with these Terms and Conditions. If you are not satisfied with the partial fulfilment of your Order, you can return your entire Order to us as an order that has been incorrectly delivered in accordance with the Returns Policy.
5.4 You acknowledge and agree that:
1. all pictures and images of Goods displayed on the Website are for illustration purposes only, and the sizes and dimensions of Goods may differ in real life;
2. you have read any corresponding written description of the Goods prior to submitting your Order;
3. the colour of Goods as shown on the Website may vary slightly in shade in real life;
4. where we provide sizing or other measurements in the descriptions of a Good (where applicable), it is your responsibility to ensure that the actual size of each item is suitable for your purpose prior to submitting your Order; and
5. any accessory featured with the Goods is for illustration purposes only.
6. PRICE AND PAYMENT
6.1 The Price in respect of a Good is specified on the Website and is dependent on the delivery address nominated.
6.2 Prices are displayed in Australian Dollars. Where a delivery address within Australia has been nominated, the Price includes Australian GST (currently 10%). Where a delivery address outside Australia has been nominated, the Price will not include Australian GST and additional Taxes may be payable by you as levied by authorities in the country of delivery upon importation to that country. If goods are over the relevant country’s threshold and customs entry is required, there may also be an additional admin charge from our logistics partner for handling the customs clearance.
6.3 You will be charged the Price in Australian Dollars regardless of your delivery location. Any currency conversion fees or rates used to determine the amount you pay for the Goods is determined by your credit card provider or payment service. We are not liable for any difference between the Price quoted on the site and the actual amount charged to you for the Goods as determined by the fees and conversion rate used by your credit card provider or payment service.
6.4 Bras N Things reserves the right to change or alter Prices of Goods on the Website without notice to you, unless you have already submitted an Order at a stipulated Price, in which case there will be no change or alteration in the Price (provided your Order is not affected by an obvious pricing error, in which case the procedure in clause 5.3 will apply).
6.5 In respect of any Order, we will charge you and you agree to pay to us:
1. the Price (which is the Price at the time the Order is submitted in Australian Dollars); and
2. the Delivery Fee (if any).
6.6 You can pay for your Goods by any of the methods specified on the electronic Order form on the Website from time to time, which include but are not limited to credit card, Afterpay, Zip and Paypal. When paying, you authorise Bras N Things to debit your nominated card or account at the time you submit your Order.
6.7 You acknowledge and agree that any payment in respect of an Order must be cleared by Bras N Things before Goods which are the subject of an Order are dispatched. If your payment cannot be processed, your Order will be rejected in accordance with these Terms and Conditions and you will be notified of this. In relation to credit cards, you should contact your card issuer in the first instance to try to resolve any problem concerning the use of your credit card, or use an alternative payment method in order to continue with your Order.
6.8 In paying or attempting to pay for the Goods, you agree that you have not engaged in any fraudulent conduct or contravened any Law.
6.9 You will receive an invoice by email once payment in respect of your Order has been processed.
6.10 Bras N Things uses an encrypted payment gateway and security certificate to secure payments. Whilst we take all reasonable precautions, we cannot guarantee the security of any transaction.
7. DELIVERY
7.1 Bras N Things uses Delivery Agents to deliver your Goods. You agree to your details including your Delivery Address being supplied to the Delivery Agent for the purpose of delivering your Goods.
7.2 You should refer to the Delivery section of the Website for the applicable Delivery Fee for the Goods.
7.3 Indicative delivery time frames are set out in the Delivery section of the Website.
7.4 You acknowledge and agree that notwithstanding anything else stated on the Website:
1. Bras N Things cannot guarantee that delivery will occur in the stated delivery time frames;
2. delivery time frames may change from time to time due to unforeseen circumstances; and
3. except where required by applicable law, Bras N Things is not liable with respect to any loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.
7.5 Delivery of Goods will take place at the Delivery Address specified by you during the Order process. You will need to submit separate Orders for Goods where you require multiple delivery destinations.
7.6 If we are unable to deliver your Goods to the Delivery Address due to the size of the package or because there are restrictions on access to the Delivery Address or it is unsafe or impractical to make delivery, a calling card will be left for you notifying you where the Goods have been delivered for collection by you. It is your responsibility to follow the instructions stated on the calling card.
7.7 Where you do not collect your Goods from the outlet specified on the calling card within the time required of a failed delivery, you must contact our Customer Care Team using the details provided at the start of these Terms and Conditions for further information with respect to claiming your Order. If Goods are required to be redelivered, you may be required to pay any associated fees for redelivery.
7.8 Upon delivery, you should inspect your Goods and check that the Goods delivered match your Order. If there is obvious damage to the Goods due to transit, you should contact our Customer Care Team as soon as practicable using the details provided at the start of these Terms and Conditions. If the Goods are not as ordered, you may return the Goods to us in accordance with the Returns Policy. If Goods are missing from your Order, you should call our Customer Care Team, or can return the Order in accordance with the Returns Policy. You should let us know about any defective, damaged, missing and incorrect Goods as soon as possible. Any Goods replaced under the Returns Policy due to being defective, damaged, missing or incorrect will be delivered to you free of charge.
7.9 You warrant to Bras N Things that any nominated representative receiving the Goods on your behalf at the Delivery Address is duly authorised by you to do so.
8. CLICK & COLLECT – Australia and New Zealand only
8.1 Bras N Things Click & Collect is a free service that allows you to place an Order online at the Website and then collect your Goods in-store. It is available on all items excluding personalisation, gift cards and gift boxes, and there is no minimum order. We are not able to process a single Order that includes items for Click & Collect as well as items for parcel delivery. In these cases, you will need to place two separate Orders, one for delivery and one for collection.
8.2 Collection of Click & Collect Orders is available from Australian Bras N Things Stores for customers whose billing address is located in Australia. Please note during major sales events and promotions Click & Collect may be temporarily unavailable. This will be stated at the checkout. Click & Collect orders from New Zealand and US Bras N Things Stores for customers whose billing address is located in New Zealand or US is currently unavailable.
8.3 When your Click & Collect Order is ready, we will contact you via email or SMS to advise that your Order is available for collection. Orders will generally be available for collection up to 10 day from the date that you place the Order.
8.4 During peak trading periods there may be delays in fulfilment. Bras N Things will endeavour to state on its Website when such delays are occurring so you can be aware of any expected delays to your order being available for collection.
8.5 Click & Collect Orders cannot be modified or cancelled once your Order has been confirmed. However, the standard Bras N Things Returns Policy applies to all Orders.
8.7 If you are unable to attend your nominated store please contact our Customer Care Team.
8.8 Click & Collect Orders must be collected within 10 days from the date you are notified by email that your Order is ready for collection. We will endeavour to remind you within that period that collection is available. If your Order is not collected within this time, our Customer Care team will issue a refund using the same payment method as you used to pay for your Order, and you will be contacted to notify you when this will take place.
8.9 When collecting your Goods at your nominated Click & Collect store, you are required to supply a copy of your Click & Collect Notification email with unique QR code (either printed or on the screen of your smart device) and photo identification to verify your identity.
8.10 If you are not personally available to collect the Order, you may appoint a representative to do this. The representative is required to supply a copy of your Click & Collect notification email with unique QR code (either printed or on the screen of their smart device) and photo identification at the time of collection. You agree that we will be entitled to rely on the representative's instructions as if they were your own. You agree that we will be entitled to rely on the respresentative's instructions as if they were your own.
8.11 Bras N Things reserves the right to change or discontinue the Click & Collect service at any time, without notice.
9. RISK AND TITLE
9.1 Risk and title in the Goods passes to you at the time of collection in store for all Click & Collect Orders. For all other Orders, risk and title in the Goods passes to you on the date and time of delivery of the Goods to the Delivery Agent.
10. ORDER CANCELLATIONS AND RETURNS
10.1 Unless provided for under these Terms and Conditions, no cancellations or changes to Orders will be accepted, and the Goods will be delivered to the stated Delivery Address in accordance with these Terms and Conditions. Therefore, you should carefully check that your Order is accurate before you submit it to us. You will, however, be able to return Goods in accordance with the Returns Policy.
10.2 Goods can only be returned under these Terms and Conditions (in particular, this clause 10) and in accordance with the Returns Policy. The Returns Policy forms a part of these Terms and Conditions.
10.3 Where we reject or cancel your Order under these Terms and Conditions, we will refund the Price of the Goods to you (and any applicable Delivery Fee) in accordance with these Terms and Conditions. We will use reasonable endeavours to process your refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Bras N Things is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.
10.4 It is a condition of most credit card schemes that refunds be processed on the same card as the original payment was made in order to minimise the possibility of fraudulent activity on cards. Bras N Things is required to comply with all card scheme rules in order to be able to accept these card types, and as such, all of your refunds will be credited to the card you nominated in your Order.
11. PROMOTIONS AND DISCOUNTS
11.1 Bras N Things offers and promotions may only be used at the Website and do not apply to purchases at other online or retail outlets. You may receive online offers and promotions which include a promotional or coupon code (Code) for use when shopping at the Website. It is your responsibility to ensure that the Code is valid, and that you enter the Code at the time of making your purchase online. We cannot apply the Code retrospectively once you have submitted your Order. Terms and conditions will apply to the use of the offer or promotion. Please read these carefully to make sure you can take proper advantage of these offers. Any Code is non-transferable and, unless expressly stated, may not be used in conjunction with any other offers. If your code is lost or stolen it will not be reissued.
Any % off stated applies to the Australian recommended retail price (RRP) of items, including the Australian GST component of that price. Discounts, including any % off, are not available when purchasing gift cards.
PART C: SPECIFIC GIFT CARD TERMS AND CONDITIONS
12. GIFT CARDS
12.1 In this Part C:
Access Code means the 4-digit Gift Card PIN printed on the back of the Gift Card.
Remaining Gift Card Value means, at any time, that portion of the initial value loaded onto your Gift Card which is unspent which and can be accessed by using the Gift Card in accordance with these Terms and Conditions.
A reference to "you" or "your" is a reference to the person who is in possession of the Gift Card at the relevant time for the purposes of these Terms of Use and Conditions, or who authorises another person to do something with or to the Gift Card on their behalf.
12.2 To purchase a Gift Card from an Australian Bras N Things Retail Store, present the generic Gift Card to our in-store team member. Check that the Gift Card has not been removed from the cardboard carrier and that the scratch panel on the back of the Gift Card has not been tampered with or removed. If it has been tampered with or removed, give the Gift Card to our in-store team member to be destroyed and select a new one. Nominate the value you wish to be loaded on the Gift Card. A minimum of $20.00 and a maximum of $200.00 can be loaded on each Gift Card. Once you pay the team member for the Gift Card, they will activate the card and load it with the nominated value. It is then ready to use on the Website or at any Australian Bras N Things Retail Store.
12.3 To purchase a Gift Card from the Website, navigate to the Bras N Things Gifting section of the Website. For physical Gift Cards, add the Gift Card of the desired value to your cart. For e-Gift cards, select the Gift Card of choice and fill in the required information on the online form. Once completed add to your cart and then proceed to payment/checkout as normal. Once you complete the online transaction and it is validated, physical Gift Cards will be sent to the nominated Delivery Address with any other ordered Goods. e-Gift Card’s will be sent via email to the recipient email address nominated in the form. They are then ready to use on the Website or at any Australian Bras N Things Retail Store.
12.4 Bras N Things Gift Cards may also be purchased from a third party retailer such as Big W or Target in Australia. These gift cards are redeemable in Australian Bras N Things Retail Stores only and cannot be used to purchase Goods from the Website. To distinguish these Gift Cards, if the back of your Gift Card has a magnetic strip like a bank card this is a Gift Card purchased from 3rd party retailers and is for in-store use only. Physical Gift Cards purchased from the Website or a Bras N Things Retail Store have a barcode on the back and no magnetic strip.
12.5 Gift Cards may not be used to make purchases by email or facsimile, pay store accounts, credit card or other bills or purchase other Gift Cards or other legal tender.
12.6 Gift Cards are treated like cash. If your Gift Card is lost or stolen it will not be re-issued and the value of the Gift Card will not be refunded. Re-issue of faulty or damaged Gift Cards is not available unless the Gift Cards are proven to be faulty or damaged as a result of the production process or otherwise due to the fault of Bras N Things, its agents or contractors or a participating retailer.
12.7 To redeem a Gift Card at a Bras N Things Retail Store, present your Gift Card to the in-store team member together with the merchandise that you wish to purchase using that Gift Card. Our team member will instruct you to swipe your Gift Card in the pin pad and then enter the Access Code into the pin pad. The transaction will be completed when the balance has been reduced on your Gift Card. No change will be given for any Remaining Gift Card Value. The Remaining Gift Card Value may be used in whole or part against future purchases until the Gift Card expires.
12.8 To redeem a Gift Card at the Website, at the point of checkout, select “ Use a Gift Card” under the payment options and insert the Gift Card details requested.
12.9 You agree that we can reduce the Remaining Gift Card Value by the value of all purchases of goods and services that are authorised by you. Transactions are authorised by you by swiping your Gift Card and entering your Access Code, or allowing a team member or other person to do so, at the point of sale in a Bras N Things Retail Store; or giving us, or another person, details of the Gift Card and authorising the transaction in some other way, including at the Website.
12.10 When you authorise a transaction you are confirming that the transaction correctly represents the purchase price of the goods or services obtained and you are agreeing to pay the amount of that transaction by the reduction of the Remaining Gift Card Value.
12.11 Gift Cards purchased from 28 March 2018 expire thirty six (36) months from the issue date. Gift Cards purchased before 28 Match 2018 expire twelve (12) months from the issue date. Any unused amount after the expiry date of the Gift Card is forfeited and will not be refunded or credited. Gift Cards cannot be reloaded.
12.12 Gift Cards cannot be cancelled once they are issued except if voided by Bras N Things, if their value is used or if they expire. We reserve the right to void any Gift Card that appears to have been defaced, mutilated, purchased fraudulently, altered or tampered with in any way and Bras N Things may subject Gift Cards to a verification process. We reserve the right to cancel any Gift Card, or the Gift Card program, for any reason at any time without notice. In such instances (except where a Gift Card is void) we will elect to provide a refund or a replacement Gift Card. We reserve the right to correct the balance of your Gift Card if we believe that a clerical or accounting error has occurred.
12.13 You will not be sent statements of transactions on a Gift Card. You can check your Gift Card balance and expiry date at any time in-store at the service desk, or by calling 1800 810 031.
12.14 You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us. If you have reason to believe that an error has occurred in relation to your Gift Card, you should call 1800 810 031 or contact us by email.
12.15 Additional terms and conditions regarding the use of Gift Cards may be set out on the Website or in a Bras N Things Retail Store.
PART D: BRAS N THINGS ONLINE MEMBERSHIP & IN-STORE REWARDS PROGRAM TERMS AND CONDITIONS
13. BRAS N THINGS REWARDS ONLINE, BRAS N THINGS REWARDS IN-STORE
A. BECOMING A LOYALTY REWARDS MEMBER
13.1 You may apply for membership of Cheeky Rewards if you are aged 18 years or over and have an active email account. Only one membership per person is permitted.
13.2 To become a member you must provide us with a unique and valid email address. Mandatory fields will be clearly identified at registration and must be completed. Fields may include name, email and DOB. Phone number is not currently mandatory but will be prompted at sign-up. It is your responsibility to ensure you update your details if they change. As a member, your purchase history is recorded with your membership account. Any information regarding your membership account (such as your name and address) as well as information regarding past purchases (such as products purchased and any sizing information) will not be shared with any other customer, including if they request sizing information to purchase a gift.
13.3 You must not allow any other person to use your Cheeky Rewards details. You agree that you are solely responsible for all activity that occurs using your Cheeky Rewards details, including the purchase of any goods.
13.4 If you become aware of any breach of security or unauthorised access to or use of your Cheeky Rewards details, you must immediately notify us by calling Bras N Things Customer Service on 1800 810 031.
13.5 We may decide to amend, suspend or discontinue the Cheeky Rewards program, or your membership of that program, at any time. We will contact you on the email address that you have provided if Cheeky Rewards, or your membership of that program, is to be suspended or terminated. Any amendments will be reflected in these terms and conditions and will apply to any transactions occurring after such amended terms and conditions are publicised.
B. CHEEKY REWARDS BENEFITS
13.6 Benefits are determined by Bras N Things and may include Rewards vouchers, discounts and member only offers.
13.7 Subject to meeting the requirements set out in this section, as a member of Cheeky Rewards you will accrue rewards for every full dollar spent on product purchases at Bras N Things stores in the country of your membership and online at brasnthings.com for shipping to the country of your membership. You will not earn points for amounts spent third party retailers, or on online Delivery Fees, the purchase of gift cards, any charitable donation or where a product is subject to an alternate offer that excludes the earning of points in its terms and conditions.
13.8 For purchases made in store, you can earn rewards by providing your digital membership card or the email address associated with your loyalty account at the checkout prior to purchase. For purchases made online, you can earn points by logging into your account before placing an order.
13.9 Unless there is a system interruption, your spend will be allocated to your balance:
(a) for in-store purchases: within 24 hours of the transaction; and
(b) for online purchases: within 24 hours of Bras N Things confirming via email that all products in an online order have been shipped.
13.10 Spend and Save vouchers - when you accumulate $100 you will be issued a $5 Spend and Save voucher. You will be notified via email (if subscribed to email communications) and all rewards will be housed in your registered account. Individual vouchers can only be redeemed once and cannot be reinstated. Spend and save vouchers can be used in conjunction with other offers and promotions, unless expressly prohibited in the offer or promotion terms and conditions. Voucher discount will be applied to a transaction after any other eligible discounts or savings have been applied. Multiple voucher use in one transaction is accepted. Spend and Save vouchers are valid until the expiry date listed on the individual voucher (120 days from date of issue). Redemption of Spend and Save vouchers is valid at Bras N Things Stores in the country of your membership and brasnthings.com.au or brasnthings.co.nz for shipping to the country of your membership.
13.11 Welcome Reward – Upon signing up to be a Cheeky Rewards member for the first time, you will be issued a welcome reward voucher, in your account. Welcome vouchers are valid until the expiry date listed on the individual voucher (60 days from the date of issue), have a minimum spend of $49.90 and can only be redeemed once. A total of (1) welcome voucher can be used in a single transaction, and they can be used in conjunction with other offers and promotions unless expressly prohibited in the offer or promotion terms and conditions. Discount will be deducted off the total transaction.
13.12 Birthday Voucher. Each year on your birthday (if you have provided your DOB) a birthday voucher will be issued to your account. Birthday vouchers are valid until the expiry listed on the individual voucher (30 days from the date of issue) and can only be redeemed once. A total of (1) birthday voucher can be used in a single transaction, and they can be used in conjunction with other offers and promotions unless expressly prohibited in the offer or promotion terms and conditions. If you have not added your birthday to your account, you can do so by signing into My Account here.
13.13 Rewards vouchers have no cash or monetary value and cannot be redeemed as cash or used to pay for gift cards or laybys. Vouchers can only be redeemed once and any unspent amount is forfeited and removed from your account.
13.14 Rewards vouchers are not transferrable and cannot be shared with anyone else.
13.15 We may deduct from your reward spend balance any reward spend:
(a) credited to your account balance as a result of an error;
(b) relating to a transaction that has been cancelled, reversed or refunded; or
(c) relating to any suspected fraudulent activity.
We will notify you of any such deductions via the email address associated with your Cheeky Rewards account.
13.16 Any suspected abuse of the program and the vouchers provided to members can result in orders being stopped and your membership being cancelled.
C. RETURNS AND REFUNDS
13.17 If you receive a refund for any part of an eligible transaction, we will reverse the spend allocated to you in relation to the refunded product. In some cases this may result in a negative reward spend balance.
13.18 If you return an item for change of mind, you will receive a refund of the amount paid excluding the value of any Spend and Save or Rewards Vouchers used in the purchase. The Spend and Save or Rewards Voucher will not be reinstated or reissued.
D. REWARD SPEND EXPIRY
13.19 Reward spend that has not been used towards a Spend and Save Voucher will expire 24 months after the date of the spend being allocated to your rewards spend balance).
PART E: Terms and conditions for submissions
14. OWNERSHIP OF SUBMISSIONS
14.1 Other than personal information which is subject to our Returns Policy all comments, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to Bras N Things on or through the Website or otherwise disclosed, submitted or offered by you (collectively, "Submissions") shall become and remain the property of Bras N Things once submitted. You must comply with the content standards for Submissions set out in these Terms and Conditions. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines. You warrant that you have the right to grant to Bras N Things the rights set out in these Terms and Conditions in respect of your Submissions.
15. SOCIAL NETWORKING SITES
15.1 These Terms and Conditions also govern any Submissions you make on any Bras N Things related third party website or page such as our Facebook page, Instagram, TikTok, Twitter, YouTube or other social networking sites. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of Bras N Things or its employees and Bras N Things is not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these Terms and Conditions and the third party social networking sites terms of use, as applicable.
16. INTELLECTUAL PROPERTY RIGHTS IN SUBMISSIONS
16.1 A disclosure, Submission or offer of any Submissions and your agreement to these Terms and Conditions shall constitute an assignment to Bras N Things of any intellectual property rights in the disclosure or Submission. Whenever you make use of a feature that allows you to upload material to the Website, including questions, or to make contact with other users of the Website or to make Submissions on any Bras N Things’ related third party website or page, you must comply with the content standards set out below (including the spirit of those standards) and with these Terms and Conditions.
17. CONFIDENTIALITY
17.1 Any material you upload to the Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Website or any Bras N Things’ related third party social networking site or page constitutes a violation of their intellectual property rights, or of their right to privacy or any other rights. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the Website. We have the right (but no obligation) to remove any Submissions you make on the Website if, in our opinion, such Submission does not comply with the content standards set out below (including the spirit of those standards).
18. RULES FOR SUBMISSIONS
18.1 Please be polite and only write in English.
18.2 You confirm that the Submission is your own and that the content does not infringe the material, trade marks or intellectual property rights of others.
18.3 If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response.
18.4 Submissions should not include:
1. profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others
2. comments about other reviewers or bloggers
3. remarks making criminal accusations, or false, defamatory or misleading statements
4. material which impersonates others
5. spam or advertising
6. third party brand names or trademarks
7. personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers
8. HTML code, computer script or website URLs
9. availability, price or alternative ordering or delivery information
10. information about Bras N Things’ suppliers or manufacturers
18.5 Bras N Things, in its absolute discretion, reserves the right to:
1. not publish the Submission or remove it
2. take any appropriate action if deemed necessary
3. remove reviews which relate to seasonal products which are no longer in season
4. Please let us know if you see any Submissions which do not comply with our rules.
PART F: General
19. COPYRIGHT AND TRADEMARKS
19.1 The Website and all material provided on the Website are owned or licensed by Bras N Things, including the "look" and "feel" of the Website, the colour combinations, layout, literary and artistic works, photographs, and all graphical elements. Except where necessary for viewing the material on the Website on your browser, or as permitted under the Australian Copyright Act 1968 (Cth) or other applicable laws or these Terms and Conditions, nothing on the Website may be copied, reproduced, adapted, uploaded to a third party, issued or communicated to the public, linked to, framed, performed in public, distributed or transmitted in any form by any process without the prior written consent of Bras N Things.
19.2 Various trademarks displayed on the Website (whether registered or otherwise), including BRAS N THINGS, BODY BLISS, VAMP, NIGHT GAMES, and ENCHANTED are owned by us. Other product and company names mentioned on the Website may be the trademarks of other people or entities. The trademarks displayed on the Website must not be used or reproduced without the prior permission of the relevant owner. 20.3 If you believe you own the copyright in any work and that work is displayed on the Website without your permission, please contact us and the matter will be investigated.
20. DISCLAIMER
20.1 The information contained on the Website is provided by Bras N Things in good faith. To the best of Bras N Things' knowledge, the information is accurate and current. However, the Website and its contents are provided to you on "as is" basis. The Website may contain errors, faults and inaccuracies and may not be complete and current. Bras N Things and its related bodies corporate, and their directors, officers, employees, and agents ("Bras N Things' Associates") make no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials or products included on the Website, except as otherwise provided, and then only to the minimum extent required, under any applicable laws.
20.2 Subject to any rights you have under any consumer protection law or any other Laws that cannot be excluded, Bras N Things excludes, all implied terms and warranties whether statutory or otherwise, relating to the Website or the subject matter of these Terms and Conditions. You may be entitled to certain rights under consumer protection law or other Laws that cannot be excluded, including any statutory guarantees that are provided under competition and consumer legislation, including, as applicable, the Competition and Consumer Act 2010 (Cth).
21. LIMITATION OF BRAS N THINGS’ LIABILITY
21.1 Subject to any non-excludable liability (including under consumer laws), and the express provisions of these Terms and Conditions, Bras N Things will not be liable to you or any other person for any direct, indirect, incidental, special, consequential, punitive or exemplary damages, including but not limited to damages for loss of profits, business interruption or the loss of data or information, or damages for product liability, personal injury, in contract, tort (including negligence), under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with any transaction (actual or contemplated) undertaken or attempted to be undertaken through the Website or resulting from use of goods or services supplied to you, or on your behalf, through the Website.
21.2 Subject to any non-excludable liability implied by legislation (including under consumer laws), any liability of Bras N Things or Bras N Things' Associates in connection with goods or services supplied to you will, at the election of Bras N Things, be limited to:
In relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and
In relation to Gift Cards, our maximum aggregate liability to you is limited to the Remaining Gift Card Value on your Gift Card; and
In relation to services, the supply of the services again or the payment of the cost of having the services supplied again. The above remedies are in addition to, and not in place of, your rights at law that cannot be lawfully excluded (including in Australia, under the Australian Consumer Law).
21.3 To the extent permitted by law, our liability to you for loss or damage of any kind arising out of your use of, or relating to, this Website will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.
22. INDEMNITY
22.1 You agree to indemnify us (including our related companies and our and their directors, officers, employees, agents and contractors) for any loss or damage any of the foregoing suffer if you breach these Terms and Conditions.
23. PRIVACY
23.1 Personal Information, such as your contact details, that you provide to us during the Order process or in connection with a Gift Card will be kept and used by us for the purpose of processing your Order and improving our order process in accordance with Bras N Things’ Privacy Policy.
23.2 You represent and warrant to Bras N Things that all information (including Personal Information) and data provided by you to us through the Website is true, accurate, complete and up to date, and (where relevant) you have obtained the consent of your nominated recipient for gifts to provide their Personal Information to Bras N Things.
24. VIRUS WARNING
24.1 All care is taken to ensure that the Website and data transmissions are free from viruses. However, Bras N Things cannot guarantee that any file or program available for download and/or execution from or via the Website is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. It is your responsibility to scan any such data for viruses. You assume all risk of use of all programs and files on the Website, and you release Bras N Things entirely of all responsibility for any consequences of its use.
25. USE OF COOKIES
25.1 Cookies are small pieces of information that your browser stores on your computer hard drive. We use cookies to provide us with site usage information as well as to assist us to improve and develop the products and services we offer. Our cookies do not contain any personally identifiable information. If you disable cookies on your web browser you may not be able to fully experience all features of the Website.
26. THIRD PARTY SITES
26.1 The Website may contain links to third party sites. Bras N Things is not responsible for the condition or content of those sites as they are not under Bras N Things’ control. You access those sites and/or use those sites’ products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by Bras N Things of the sites or the products or services provided on the sites. Bras N Things does not permit any linkages to the Website without prior permission.
26.2 Any third-party advertising on Bras N Things’ pages of third party social networking sites are not the responsibility of, or endorsed by, Bras N Things. All rights, including copyright in Bras N Things’ pages, are owned by or licensed to Bras N Things. Any use of any Bras N Things’ social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use, is prohibited without the permission of Bras N Things. All worldwide rights reserved.
27. ELECTRONIC COMMUNICATIONS
27.1 You consent to receive communications from us electronically and agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If located in New Zealand, you agree to be bound by any agreement reached through electronic communications as provided in the Electronic Transactions Act 2002.
28. SECURITY AND VIRUSES
28.1 Information and emails sent to us may undergo email filtering and virus scanning, including by third party contractors. We do not warrant that such filters and scans will be effective in removing viruses or other potentially harmful code and we have no liability for any viruses transmitted to you.
29. TERMINATION
29.1 Bras N Things reserves the right to, at its discretion, terminate your access to and use of the Website:
-
- for convenience, at any time, upon provision of notice to you;
- immediately:
-
-
- if Bras N Things reasonably believes that you have breached these Terms and Conditions, and that breach is not capable of remedy; or
- if you have been provided with notice of the breach, and you have failed to remedy that breach within 14 days (where the breach is able to be remedied).
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30. GENERAL
30.1 These Terms and Conditions are governed by and are to be construed in accordance with the laws applicable in Victoria. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Victoria or New South Wales and any courts which have jurisdiction to hear appeals from any of those courts (including the Federal Court of Australia, Victoria or New South Wales Registry) and waive any right to object to any proceedings being brought in those courts, including in relation to any dispute in connection with a Gift Card. In any purchase of Goods, your transaction is deemed to have taken place in Alexandria, New South Wales.
30.2 The Website may be accessed from Australia or overseas. Bras N Things makes no representations that the content of the Website complies with the laws (including intellectual property laws) of any country outside Australia. If you access the Website from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site if and to the extent that they are applicable.
30.3 Only you and Bras N Things shall be entitled to enforce these Terms and Conditions. You may not assign, transfer or sub-contract any of your rights or obligations under these terms to any third party unless we agree. No third party shall be entitled to enforce any of these Terms and Conditions, whether by virtue of legislation or otherwise.
30.4 Bras N Things reserves the right at all times to make changes to these Terms and Conditions. Any variations to these Terms and Conditions will take effect from posting on the Website. The Terms and Conditions which apply at the time of Order are those that govern your relationship with Bras N Things with respect to that Order. If you do not agree to the amended Terms and Conditions, you must immediately cease all use of the Website. Your continued use of the Website will constitute acceptance of the amended Terms and Conditions.
30.5 Bras N Things may give notice to you by electronic mail via the details you have provided to us at the Website. You may give notice to us by emailing us.
30.6 Any provision of these Terms and Conditions that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of these Terms and Conditions nor affect the validity or enforceability of that provision in any other jurisdiction.
30.7 A failure or delay by Bras N Things to exercise a power or right under, or enforce strict performance with, these Terms and Conditions does not constitute as a waiver of that power or right, and the exercise of a power or right by Bras N Things does not preclude its future exercise or the exercise of any power or right.
PART G: PROMOTIONS & OFFERS
31. CURRENT OFFERS
SALE: Selected styles only, while stocks last. Prices are as marked. Time frame and nature of each sale varies
WAGEC Donation: All Monetary donations to WAGEC are collected by Bras & Things on behalf of Women’s And Girls Emergency Centre Incorporated ABN 92 622 900 342. WAGEC is endorsed by the ATO as a Deductible Gift Recipient and gifts of $2 or more may be tax deductible. There is no GST charged on this donation.
Any 3 for $10: Please add three of the selected products to your cart. Discount applied at checkout. All 3 products must be added to the cart in same transaction. Offer valid Online and in-store. Time frame and nature of each sale varies.
Buy 2 Knickers get 3rd Free: Please add three of the selected knickers to your cart. The cheapest product will be discounted at checkout, all 3 products must be added to the cart in same transaction. Offer valid Online and Instore. Time frame and nature of each sale varies.
$59 Lingerie Sets: Add Bra & Knicker to cart. Discount applies at checkout. Both products must be added to the cart in same transaction. Offer valid Online and in-store. Time frame and nature of each sale varies.
$65 Lingerie Sets: Add Bra & Knicker to cart. Discount applies at checkout. Both products must be added to the cart in same transaction. Offer valid Online and in-store. Time frame and nature of each sale varies.
$79.99 Sleep Sets: Offer valid Online and in-store. Time frame and nature of each sale varies.
32. PERSONALISED PRODUCT
32.1 Personalisation is available exclusively online at brasnthings.com and brasnthings.co.nz. Refunds and exchanges are not accepted on personalised product, except for faulty items. Once the order is confirmed, personalised orders cannot be changed or cancelled. Please allow an additional 2-4 business days for delivery to our standard delivery time frames. Our embroiders are working at capacity. Please expect delays
Version 1.3, January 2022, © Bras N Things Pty Ltd