Returns

No regrets! That's what Bras N Things offers with our Money Back Guarantee.

If something isn’t right or you just change your mind - don't worry. Not the perfect fit or damaged - no problems. You are covered with our no hassle money back guarantee on items purchased either online or in store.
*Excludes gift cards, e-gift card, adhesive cups/tape and toys unless faulty.

*Refunds will not be accepted for change of mind returns on known defected goods (Nearly Perfect Items) unless otherwise faulty.

How to Return ?

You can return any items you are not satisfied with by either popping into a Bras N Things store or by sending it back to the Bras N Things warehouse.

To return items to the Bras N Things warehouse, simply complete the relevant sections of the returns form provided with your delivery and post it to us, along with the item(s) you are returning, and your original Confirmation Email.

You can also download the returns form here

Please note: All items returned back to the Bras N Things warehouse will be refunded. For any exchanges please visit us in store.

Returns

Oops, not quite right? No stress! Our money back guarantee has got you covered.

What can I return?

Changed your mind? Fit not quite right? Something damaged? Or just having second thoughts? We get it. Our hassle-free money back guarantee covers most items* bought online or in-store. Just make sure they're unworn, unwashed, and still with their original tags.

Online we are all about refunds, not exchanges. If you want to exchange an item you can visit your nearest BNT store.

*P.S. Gift cards, e-gift cards, sticky boob solutions (e.g. adhesive cups/tape), and bedroom toys are the exception (unless they're faulty, of course).

How do I return in store?

Want fast, free returns? Pop into your local store!

Simply bring your item(s) and receipt (paper or digital, we're not picky) to your nearest BNT store.

To find your nearest store, click here.

How do I return by mail in New Zealand?

All online returns (unless faulty) are to be paid for by sender via the Australia Post portal at a cost of $10.95 per return.

Step 1 – Click here to kick off your return online. You'll get an authorisation number and can book your return with Australia Post.*

Step 2 – Print off either the packing slip on the returns page or your return confirmation email.

Step 3 - Pop your item(s) into the Bras N Things packaging we used to send your order (reduce, reuse, recycle!) or a separate pack that can be mailed.

Step 4 - Visit your local Post Office and mail to:

HanesBrands

L2 / 302 Great South Road

Greenlane, Auckland, NZ